Refund policy

Last updated: July 14, 2026

Return Window

Customers may request a return within 14 calendar days after delivery.

Eligibility

To be eligible for a return, products must be unused, unopened, untested, sealed where applicable, and returned in their original packaging. Proof of purchase is required.

Products that have been opened, used, tested, swatched, altered, damaged after delivery, or returned without their original packaging are not eligible for return, due to health, hygiene, and safety reasons.

Non-Returnable Items

The following items are not eligible for return:

Opened or used cosmetics and beauty products;
Products with broken or removed hygiene seals;
Gift cards;
Personalized or custom items;
Final sale and clearance items, unless defective or incorrectly shipped; and
Items identified on the product page as non-returnable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at info@lakapri.com within 7 calendar days after delivery. Please include your order number and clear photographs of the item and its packaging.

If approved, LAKAPRI will provide a replacement, store credit, or refund, as appropriate. LAKAPRI will pay reasonable return shipping costs when the item was defective, damaged in transit, or incorrectly shipped.

Return Shipping

For discretionary returns (returns not due to a LAKAPRI error or a defective item), customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law or where LAKAPRI made an error.

All returns must be authorized by LAKAPRI before being mailed. Items sent back without prior authorization may be refused.

Refunds

Once we receive your approved return, we will inspect the item and notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days after inspection. Please note that your bank or financial institution may require additional time to process and post the refund. We do not charge a restocking fee at this stage.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item is to return the eligible item for a refund and place a new order once your return has been approved.